Terms of Service

Company Information

Business identity

SiteCraft is a digital agency in Germany providing custom digital services for clients across Europe.

Contact

For contractual, project, or compliance questions, please contact support@sitecraft.agency.

Scope of Services

Custom digital work

SiteCraft provides custom digital services, which may include Webflow development, website design, landing pages, business websites, CMS setup, UI/UX architecture, no-code integrations, technical support, and consulting.

Project scope documents

The exact deliverables, commercial scope, assumptions, and exclusions for each project are defined in the relevant proposal, quotation, invoice, statement of work, or written confirmation.

Project Initiation

Start of engagement

A project starts when the client approves the relevant offer in writing and, where applicable, any required advance payment has been received.

Required onboarding inputs

Project work may depend on the client providing content, access credentials, technical information, business context, and timely approvals.

Pricing and Payment Terms

Fees and invoices

Fees are stated in the relevant proposal, quotation, or invoice. Unless expressly stated otherwise, third-party platform, software, hosting, domain, API, payment, or integration costs are billed separately or remain the client’s responsibility.

Late payment

SiteCraft may pause work, delay delivery, or withhold transfer of files, build access, or launch support while overdue invoices remain unpaid.

Client Responsibilities

Client cooperation

The client is responsible for supplying accurate content, assets, instructions, approvals, and lawful permissions for all materials provided to SiteCraft.

Operational responsibilities

• Providing content and credentials on time
• Reviewing work within a reasonable timeframe
• Giving consolidated feedback and approvals
• Maintaining account ownership and access to required third-party services

Timelines and Delivery

Estimated schedules

All timelines are estimates unless expressly agreed as fixed in writing. Delivery depends on scope clarity, client responsiveness, approvals, and third-party platform availability.

Delays

SiteCraft is not responsible for delays caused by missing client materials, late approvals, expanded scope, or issues affecting third-party services and integrations.

Revisions and Change Requests

Included revisions

Revisions are limited to the rounds or scope explicitly included in the relevant project agreement.

Additional requests

Requests that materially change structure, content volume, design direction, features, integrations, workflows, or technical requirements may be treated as change requests and may require revised pricing and timelines.

Intellectual Property

Ownership principles

The client retains ownership of materials they provide. SiteCraft retains ownership of its pre-existing methods, systems, frameworks, internal processes, know-how, and reusable assets.

Rights in final deliverables

Subject to full payment of all outstanding amounts, the client receives the right to use the final custom deliverables for the agreed project purpose. Unless otherwise agreed in writing, SiteCraft may reference completed work in its portfolio without disclosing confidential information.

Acceptable Use

Permitted use

The client may not use SiteCraft services or deliverables for unlawful, deceptive, abusive, infringing, harmful, or malicious purposes.

Examples

• No unlawful or misleading content
• No spam, malware, or abusive automation
• No infringement of third-party rights
• No misuse of payment, hosting, analytics, or API infrastructure

Third-Party Platforms and Integrations

External dependencies

Many SiteCraft projects depend on third-party platforms and services such as Webflow, Xano, Wized, PayPal, Stripe, hosting providers, domain providers, analytics tools, and APIs.

Third-party responsibility limits

These services remain subject to their own pricing, terms, approvals, uptime, restrictions, and policy changes. SiteCraft is not responsible for outages, feature removals, rejected applications, account suspensions, or pricing changes imposed by such providers.

Limitation of Liability

Liability standard

To the maximum extent permitted by applicable law, SiteCraft is not liable for indirect, incidental, special, consequential, or business losses, including lost revenue, lost profit, lost data, lost opportunities, or reputational harm.

Maximum liability

To the maximum extent permitted by law, SiteCraft’s total aggregate liability in connection with any project or these Terms will not exceed the amount actually paid by the client for the affected services.

Cancellations and Termination

Ending a project

Either party may terminate an engagement if the other materially breaches its obligations and fails to remedy the issue within a reasonable period after written notice.

Financial effect of termination

If a project is cancelled or terminated, the client remains responsible for work already performed, reserved production time, approved milestones, and non-cancellable third-party expenses incurred up to the termination date.

Refunds

General rule

Because SiteCraft provides custom, project-based digital services, payments for work already performed are generally non-refundable.

Possible exceptions

Refunds may only be issued where expressly agreed in writing by SiteCraft or where required by mandatory applicable law. Third-party fees are not refundable by SiteCraft.

Disclaimer of Guarantees

No guaranteed outcome

SiteCraft performs services with reasonable professional care and skill but does not guarantee any particular commercial, technical, operational, ranking, conversion, approval, or revenue outcome.

Examples

This includes, without limitation, approval by payment providers, uninterrupted third-party uptime, future compatibility of all integrations, or specific SEO and sales performance.

Governing Law and Dispute Resolution

Applicable law

These Terms and any related engagement are governed by the laws of Germany, excluding conflict-of-law rules to the extent permitted by law.

Dispute process

The parties will first attempt to resolve disputes in good faith through direct discussion. If no resolution is reached, disputes shall be submitted to the courts of competent jurisdiction in Germany unless mandatory law provides otherwise.

Changes to These Terms

Updates

SiteCraft may update these Terms from time to time to reflect legal, commercial, technical, or operational changes.

Effective version

The current version becomes effective from the date shown on this page. Continued use of SiteCraft services after an update constitutes acceptance of the revised Terms.